USER GUIDE

Membership registration and membership perks

beautiful people global online store
You can register to become a member.
Please register here.

  • global online store only campaign

    Become eligible for members-only sales, pre-sales, limited items available only from the distributor, and other global online store only perks.

  • My Page

    Check your purchase history, restocking news, a list of requests, and other information. You can have your address input automatically when ordering for easy checkout.

  • Cancelling membership

    Click here if you wish to cancel your membership.

Ordering process

1

Choose an item you want

Check that you have the right product image and color, size, material, and other attributes.

2

Add it to your shopping cart

When you have decided on an item, click ADD TO CART to go to checkout.
To shop for more items, click CONTINUE SHOPPING.

3

Complete checkout

From the cart on this website, go to the checkout page.
Choose a destination, delivery method, and payment method. If you are already a member, you must sign in.
Before you finish, you will see a confirmation screen so that you can check for mistakes and place your order.

Size Guides

See this page about Sizing.
There is also a sizing guide on each product’s detailed page in the global online store. You can use that as a reference.
Sizing differs slightly between products and the method for measurement may differ from that of other websites.
To learn more about sizing, please contact beautiful people using the Inquiries form.

Shipping Policies

1.Shipping
At checkout, you can choose EMS or DHL for shipping.
See the following for details on which areas we can ship to
https://www.post.japanpost.jp/int/ems/country/all_en.html

Please note that EMS is used when shipping to China. DHL cannot be used to ship to China.

We dispatch orders within 5 business days from the date that we receive your order and credit verification has been confirmed.
Please note that delivery to some places may be delayed if there is an overwhelming number of orders, bad weather, or extenuating circumstances with carriers, for example. If you order on a weekend, public holiday, or extended holiday, your order will be processed on the next business day.
Shipments may also take longer depending on stock. Please note that you cannot specify a delivery time or date.

DHL and EMS usually deliver within 2-7 business days from the date of dispatch. Please note this does not take into account any customs clearance delays that may arise. Duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment.

2.Shipping Fee
beautiful people global online store offers free DHL/EMS shipping on orders of 30000 yen or more.
For orders of 30,000 yen or less, shipping fees are 2,000 yen to designated parts of Asia and 3,500 yen to everywhere else.

The following are the designated parts of Asia:
・India
・Indonesia
・Korea
・Cambodia
・Guam
・Saipan
・Singapore
・Sri Lanka
・Thailand
・Taiwan
・China
・Nepal(Available for some areas)
・Bangladesh
・Pakistan(Available for some areas)
・Philippines(Available for some areas)
・Bhutan(Available for some areas)
・Brunei(Available for some areas)
・Vietnam
・Hong Kong
・Macao
・Malaysia
・Myanmar(Available for some areas)
・Maldives(Available for some areas)
・Mongolia
・Laos

Taxes and Duties

Orders shipped outside Japan will be delivered on a Delivered At Place(DAP) basis.
Please note the shipping fee of your order does not include any additional import duties, customs and local sales taxes levied by the country of import.
The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order.

Our shipping partners will contact you when your order arrives to arrange for the payment of the import fees to clear your item(s) for delivery. Please contact the local customs bureau for any questions related to the import tax / duty fees levied by the country of import.

If you refuse any shipments from beautiful people global online store, you are responsible for the original shipping charges, any duties, taxes and/or customs charges, as well as the cost of returning the package to beautiful people. This amount will be subtracted from your merchandise refund.

Return and Exchange Policy

Once you have placed an order, we cannot accept any requests for returns, exchanges, or cancellations to suit your convenience. Please keep this in mind when ordering.
We cannot accept return or refund requests for sale items.

We generally accept exchange requests within 7 days of the product’s arrival for one of the following reasons that are the responsibility of beautiful people:

  • The product that was shipped is defective.
  • The product is dirty or damaged.
  • The product is different from the one ordered.

If the product to be exchanged is out of stock, you will be refunded the product cost. Your understanding is appreciated.
Shipping fees for returns due to defects or wrong product are borne by beautiful people.

We cannot accept returns for the following reasons:

  1. Returns or exchanges for your own convenience (e.g. wrong size or color)
  2. Has been used, even if only once
  3. Has scratches or damage caused by the customer
  4. The tags have been removed
  5. 8 or more days have passed since the product arrived
  6. Other reasons deemed ineligible for return/exchange by beautiful people
  7. Purchase of a sale product at the shop of purchase or another shop

*Please note that we cannot accept return or exchange requests when there are differences in processing or print patterns between products due to the properties of the product.
*Please note that the color of the product image may differ somewhat from that of the actual product depending on your computer or mobile phone environment. Product image color is not the responsibility of beautiful people.

If you would like more information in advance about products or sizing, for example, please be sure to contact beautiful people using the Inquiries form before making your purchase.

Payment

Credit card

ALIPAY

Wechat Pay

The following are accepted credit cards and payment methods:

credit card one-time payment revolving payments 2-time payments installment payments(3,5,6,10,12,15,18,20,24 installments)
JCB、VISA、Mastercard、DC、UC、UFJ、NICOS、Aeon Credit、MUFG、TOP&card
Diners Club × ×
Credit Saison ×
American Express
(revolving credit card only)
×

Repairs and Maintenance

We can only repair products purchased from the beautiful people global online store.
We will respond after confirming your purchase history. Please inquire by email.
We cannot accept requests to repair products purchased anywhere other than the beautiful people global online store.
Please bring products purchased elsewhere to the shop where they were purchased.

Receipts

The beautiful people global online store does not issue receipts.
If you are paying with a credit card, you can keep your statement from the credit card company as a receipt, and if you are using payment on delivery, you can keep the delivery stub as a receipt.